Question 1

How do I go about getting tile samples?

Accepted Answer

For tile samples, please email us at workshop@melliottstudio.com or call our showroom.

Question 2

How long does handmade tile take to produce?

Accepted Answer

Each tile collection we represent has different lead times. Some tile is stocked, so please contact us for more information.

Question 3

How much does the tile cost?

Accepted Answer

We have a variety of lines that range from $22 to upwards of $120 square foot. Our collections range from natural stone to hand painted ceramics. We would love to find the right tile for your space.

Question 4

Do you offer To-the-Trade?

Accepted Answer

Yes, our primary focus is working with designers and architects and our pricing represents that structure. However, we can work directly with end customers.

Question 5

Do you provide tile install information?

Accepted Answer

Yes, we work directly with our lines and artisans to provide end installers with the best install practices. We have also overseen the installation of all lines for our projects, and can speak to best practices.

Question 6

Shipping Policy

Accepted Answer

Shipping costs are based on the final weight of the order and destination. Most tile orders are shipped via freight carriers due to the weight.

Question 7

Return & Exchange Policy

Accepted Answer

Given the bespoke nature of our tile, we do not offer returns or exchanges at this time since each tile is made-to-order. For in-stock tile returns, there is a restocking fee associated.

If items are defective, damaged or if you receive the wrong item, please contact us immediately so we can issue replacement tiles.

FAQ

FREQUENTLY ASKED QUESTIONS